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2nd Line Technical Support Engineer

Sofia, Province of Sofia Grad · Information Technology
If you are interested in joining a team building scalable high-transactional solutions using modern technologies, we have a unique opportunity for you. Our team in Sofia is building the platform for a leading European iGaming provider.

In this role, you are handling escalated technical support cases from the customer support organization. Typically it will require analyzing logs, database entries and API requests. You are interacting with different stakeholders including product owners and external game providers.

We believe that you are passionate about solving technical problems and helping other people.

Requirements:
  • Solid experience in providing 2nd level technical support in an international environment
  • General knowledge of software development and good knowledge of consuming APIs
  • Knowledge of SQL
  • Well-familiar with ticketing systems
  • Excellent communication skills and good English skills verbally and in writing
 
For the right candidate, we are pleased to offer a competitive compensation and a generous benefits package. Our employees have five weeks of paid vacation per year and health insurances. We support recurring training programs, arrange staff events and have an employees' investment fund. Working for us means a high degree of involvement and we strive for having an open and positive working environment. We have a top-modern office in Sofia and you can work partly remotely if you prefer.

If you find our proposal interesting and you meet the above requirements for the position, please send your CV and cover letter in English.

All applications will be treated strictly confidential.

About Comstream:

Comstream is a company group with more about 90 employees and offices in Sweden and Bulgaria. Over the last years we have experienced a strong growth and we are now expanding our business further. We are developing top-notch products and providing high-level customer support for many interesting companies. Comstream is also offering and developing a own SaaS platform for recruiting.

If you want to become member of an international organization with a Scandinavian-influenced business culture, Comstream is the place for you. For us it is important that you can grow in your professional role and with us you are in the right environment for this. We work in teams where everyone are seen and heard and our values are based upon involvement and freedom.

Please visit our corporate website www.comstream.eu for further information about us.

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