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Retention Manager

Sofia, Province of Sofia Grad · Customer Service
Are you triggered by customer interaction and has a background from sales or customer retention? We have an opportunity to become a supervisor for a smaller team of customer retention specialists. We are targeting international users of gaming sites and your focus would be to convert users into paying customers and to provide high-level service for the more high-end players.

The work is conducted entirely in English and you are initiating and monitoring both email and phone based campaigns. In your daily work, you are co-ordinating activities with the marketing department and are coaching your team in carrying out the sales and retention initiatives. You are monitoring KPIs and are also hands-on yourself in the work. You would be based at our modern office in Sofia.

Requirements:
  • Solid experience in sales or customer retention in the B2C area
  • Previous team lead experience is an advantage
  • Fluent in both written and spoken English
  • University level studies is an advantage

Please be aware that it's required to work during some nights, weekends and public holidays for this job. We offer a generous compensation model for working non-standard working hours. 

For the right candidate, we are pleased to offer a competitive compensation and a generous benefits package. You would have five weeks of paid vacation per year and health insurances. We support recurring training programs, arrange staff events and have an employees' investment fund. Working for us means a high degree of involvement and we strive for having an open and positive working environment.

If you find our proposal interesting and you meet the above requirements for the position, please send your CV and cover letter in English.

All applications will be treated strictly confidential.

About Comstream:

Comstream is a company group with about 80 employees and offices in Sweden and Bulgaria. Over the last years we have experienced a strong growth and we are now expanding our business further. We are developing top-notch products and providing high-level customer support for many interesting companies. Comstream is also offering and developing a own SaaS platform for recruiting.

If you want to become member of an international organization with a Scandinavian-influenced business culture, Comstream is the place for you. For us it is important that you can grow in your professional role and with us you are in the right environment for this. We work in teams where everyone are seen and heard and our values are based upon involvement and freedom.

Please visit our corporate website www.comstream.eu for further information about us.

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