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Technical Support Manager

Sofia, Province of Sofia Grad · Customer Service
During the last decade, we've been helping international customers to establish dedicated software development teams and technical support operations in Bulgaria. We are now looking for someone to step in as a manager for our growing technical support unit in Sofia. In this role you are managing the local team while staying in close touch with our customers. You are motivating and monitoring the staff, conducting performance reviews, working with recruitments, developing processes and implementing support systems. For certain customers, we are providing 24/7 support and part of your job is to manage the scheduling of the technical support team. In this role, you will also be involved as a domain expert in pre-sales activities towards potential prospects. You are a member of the management team.

We believe that you are an inspiring and energetic leader with a solid background from technical support. You enjoy working with people and communicating with customers. You are well organized, quality oriented and at the same time strategic in your way of thinking. If you want to join a company with a friendly environment where we value team work and good work/life balance this can be the right place for you. We have a pragmatic and long-term approach and our focus is to deliver an excellent service and great value to our customers. Our top-modern office is based in Mladost 4 in Sofia.

  • 5+ years experience in management roles
  • Solid experience in technical support
  • Excellent leadership skills
  • Good knowledge of back-office solutions for providing technical support
  • Deeper technical knowledge in technical operations is an advantage
  • Fluent in both written and spoken English
  • University level studies

Please be aware that it's required to work during some nights and weekends for this job as we provide 24/7 support.

For the right candidate, we are pleased to offer a competitive compensation and a generous benefits package. Our employees have five weeks of paid vacation per year and health insurances. We support recurring training programs, arrange staff events and have an employees' investment fund. Working for us means a high degree of involvement and we strive for having an open and positive working environment.

If you find our proposal interesting and you meet the above requirements for the position, please send your CV and cover letter in English.

All applications will be treated strictly confidential.

About Comstream:

Comstream is a privately held company group with above 70 employees and offices in Sweden and Bulgaria. Over the last years we have experienced a strong growth and we are now expanding our business further. We are focusing on establishing long-term partnerships with leading technology companies and assisting them in the areas of software development and technical support. We are proud to be using the latest technologies and our skilled staff is developing top-notch products in a number of different areas including smart office applications, IoT solutions, on-line games, fintech apps, recruiting platforms, digital marketing tools, etc.

If you want to become member of an international organization with a Scandinavian-influenced business culture, Comstream is the place for you. For us it is important that you can grow in your professional role and with us you are in the right environment for this. We believe that a good work/life balance is important and our values are based upon involvement and freedom.

Please visit our corporate website www.comstream.eu for further information about us.

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