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iGaming Support Supervisor

Sofia, Province of Sofia Grad · Customer Service
Do you have an interest for sports or online gambling and would like to work as a Supervisor for a team providing end-user support for leading international iGaming sites? Then this can be the right job for you.

We are assisting players with inquires related to their gambling experience. The support is provided in English and mainly via a chatting tool. We assist players with questions related to playing, deposits and similar. After a shorter introduction period, you are formally stepping into the role as Supervisor which means that you are coaching, supporting and monitoring other support specialists in the team. More challenging support cases will also be escalated to you. You are based at our modern office in Mladost 4 in Sofia.

Requirements:
  • Previous experience from providing end-customer support
  • Previous team lead experience
  • Interest and own experience from online gambling
  • Fluent in both written and spoken English
  • University level studies is an advantage

Please be aware that it's required to work during some nights, weekends and public holidays for this job. We offer a generous compensation model for working non-standard working hours. 

All of our employees have five weeks of paid vacation per year and health insurances. We support recurring training programs, arrange staff events and have an employees' investment fund. Working for us means a high degree of involvement and we strive for having an open and positive working environment.

If you find our proposal interesting and you meet the above requirements for the position, please send your CV and cover letter in English.

All applications will be treated strictly confidential.

About Comstream:

Comstream is a privately held company group with about 60 employees and offices in Sweden and Bulgaria. Over the last years we have experienced a strong growth and we are now expanding our business further. We are focusing on the latest technologies and our skilled staff is developing leading products in a number of different areas including web development, on-line games, mobile applications, embedded systems and infrastructure solutions.

If you want to become member of an international organization with a Scandinavian-influenced business culture, Comstream is the place for you. For us it is important that you can grow in your professional role and with us you are in the right environment for this. We work in small teams where everyone plays important roles and our values are based upon involvement and freedom.

Please visit our corporate website www.comstream.se for further information about us.

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